Shift Leader supervises shifts and / or work areas in the operation of a Papa

John’s restaurant to ensure high quality products and customer service are

delivered to ensure restaurant profitability. Other responsibilities include

the management of operations including the execution of all Company policies,

procedures, programs and systems.

Ensure compliance with all federal, state and

local laws and ethical business practices.

Responsibilities

Adheres to guidelines, techniques and expectations for

each station including, but not limited to, dough management, accuracy and

proper portioning. Performs assigned work station duties such as making quality

products, follows all product

preparations procedures and maintains established product holding times. Consistently

contributes to achieving the

restaurant’s customers, minimizes customer complaints and responds

appropriately to customer needs. Follows all policies and procedures as outlined

in our TM handbook including, but not limited to, image (including car topper

for delivery drivers), attendance, safety and

security.

Exemplifies and exhibits the Core Values, maintains a

positive attitude, works well with

others and is flexible and adaptable to change.

Ensures adequate shift coverage for restaurant.

Provides immediate feedback and corrects problems when identified. Maintains

product quality, customer service, and performance responsibilities (such as

MCE readiness, food / labor costs,

restaurant cleanliness, etc.) within acceptable standards, follows all policies

and procedures related to shift management.

Contribute to profit goals by ensuring they stay

within company guidelines and

target goals by accurately utilizing the FOCUS System. Execute cash management

duties. Assist in the management of adequate inventory levels using the

company’s systems and guidelines to minimize

loss.

Key Ingredients

Serv-Safe / Local or State

Food Service Certification preferred

Previous restaurant shift

lead experience preferred

Skills : Cash

management; planning and organization; effective communication

Last updated : 2024-04-29